Customer Success Coach | Scale

Want to revolutionize Content Creation with AI?

Launched in February 2021, Jasper is an AI content platform that helps creators and companies of all types expand their creative potential. With 100,000 active customers using Jasper to break through writer’s block, repackage their content, create original art, and adjust writing for language and tone. The interest in AI continues to grow and we are at the forefront of teaching the world how to leverage artificial intelligence as a creative partner. We are building teams that will pioneer the content generations space even further.

About the role

We are looking for a Customer Success Coach to work with our largest growing customer segment. In this role, you will work with customers in 1:1 engagements or by running many digital programs to target customer groups. As part of the scale team, you will manage a higher volume of customers (300+) using a team-based approach and leveraging data-driven programs to support customers with timely and relevant resources throughout their journey, through self-serve and closed sales.

Our teams are passionate about supporting new employees and growing a diverse culture of ideas and collaboration. Our work is about using artificial intelligence to unlock creative potential. We see AI as a partner to creatives that can get them through writer’s block, over hurdles and out of the content hamster wheel. Ai should empower content creators to do their best work and get time and mental space back for new ideas. Our target market is composed of creatives (writers, designers, content marketers) and content-forward companies.  

This role can be Remote or based at one of our US offices. We have offices in Austin, TX and Salt Lake City, UT with employees based across the US. We've built a strong foundation to support remote employees engagement with other teams. We have a mix of experience levels and backgrounds, and we’re building an environment that celebrates knowledge sharing, mentoring and career growth. 

What you will do at Jasper:

• Engage 1:1 with customers with poor health and develop a plan to get customers back on track
• Manage customer experiences across the Scale customer journey. Helping customers get onboarded as well as renewing and expanding their usage of Jasper.
• Manage a large book of customers, creating segmentation and cohorts to drive them towards desired outcomes with Jasper.
• Implement one-to-many programs that communicate Jasper's value at scale
• Run webinars and training programs for customers within your book of business
• Contribute ideas and collaborate with our team to improve the customer experience and internal system/ processes, and product based on feedback and data.
• Develop a strong understanding of customer challenges and demonstrate a positive, proactive, solution-based approach to resolving customer concerns.

 What you will bring to Jasper:

• Minimum of 2+ years of professional experience in customer success and onboarding new customers.
• Excellent organizational, written and verbal communication skills.
• Strong attention to detail with the ability to manage competing priorities and multitask.
• You can succeed in a growing culture and operate independently within a collaborative environment.
• You have a curiosity for uncovering your customer needs.
• You are passionate about solving customer challenges with new technology.

Compensation Range

At Jasper, we believe in pay transparency and are committed to providing our employees and candidates with access to information about our compensation practices. The expected base salary range at offer for this role is $65,000- $75,000. Compensation may vary based on relevant experience, skills, competencies and certifications.