Customer Success Manager - New York


Customer Success & Support


  • New York, NY

Why is now a really exciting time to join Synthesia?

Synthesia's vision is to build the first fully programmable video generation platform and help everyone transform non-video content into video. We are the world’s leader in synthetic AI, working with some of the world’s biggest corporate and media brands; BBC, EY, Facebook, McDonalds, Amazon and WPP, to name a few! We already partner with big celebrity names such as David Beckham and Lionel Messi, a campaign collaboration which also received a Cannes Lion Award in 2021. We have crazy user traction with our first self-service product for businesses in just 6 months since the unveiling! Despite the product still being in public beta, we have a very high NPS of 71 and growing! We've raised more than $66 Million so far from names like Mark Cuban, First Mark Capital, Kleiner Perkins, Seedcamp, Google Ventures and more! Currently ranked 4.8/5 on G2 🌟 #5 on Europe's Tech Soonicorn list 🦄

Join the rocket ship while it's taking off! 🚀

The role...

  • Reporting to the Head of Customer Success, and focusing on accounts in The America’s you are energetic, driven, and care deeply about the success of our customers
  • As a Customer Success Manager, you will drive Synthesia’s future growth by building relationships with clients and turning them into happy users
  • You will be helping educate clients on a totally new way to create video content, and work very closely with sales to create a cohesive onboarding experience for new users
  • You are capable of engaging in business-level and technical conversations at multiple levels of the organization, including the C-suite
  • Ideal for an individual who wants to expand their career with a fast-growing software company

About you...

  • Customer-facing experience in Customer Success Management / Client Service / Account Management / Technical Account Management / Implementation or similar ideally in B2B SaaS
  • Experience in managing a Book of Business along with KPIs
  • A track record in managing risk, forecasting, and identifying growth opportunities
  • Establishing a trusted advisor relationship with our clients, driving value from Synthesia products and services
  • Successfully onboarding new clients and building key relationships in the first critical months and beyond
  • Coordinating and leading regular client check-ins with clear outcomes on client health and opportunities with senior stakeholder attendance
  • Light video editing using the Synthesia platform
  • Retention and growth of our enterprise clients
  • Ensuring ROI and value is understood by clients, proactively looking for risks and opportunities
  • You need to be based in New York

The good stuff...

In addition to being a part of a great team, working in a fun and innovative environment, we offer...

🏥 100% Medical, 90% Dental & 90% Vision cover

📈 Generous stock option plan

💰 Discretionary based bonus

🌴 25 days of paid holiday (in addition to existing US public holidays)

😍 4 week paid sabbatical after 4 years at the company + $10,000!!

🎉 Fun culture with company retreats twice a year

📨 Generous referral scheme

💻 Brand new MacBook

🤑 Base salary $110k-$130k depending on experience 

If you want to be a part of building a legendary company, COME JOIN US! 😊

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