IT Support Specialist


Customer Success & Support


  • San Francisco

We are looking for an entry level IT Support Specialist, who will take ownership of IT asset management, device configuration and deployment, and user support. Successful candidates will have excellent communication skills, attention to detail, and ability to prioritize competing requirements. You will join a rapidly growing startup, gaining practical experience and developing your skills, while enabling the organization to continue to scale.


  • Manage, configure, install, and support IT assets
  • Provide desk-side and remote user support and troubleshooting
  • Respond to support and request tickets in a timely manner

Strong candidates may also

  • Have strong documentation skills
  • Have experience or interest in cybersecurity or physical security controls
  • Have experience with Mobile Device Management (MDM)
  • Have experience using Jira Service Management
  • Have scripting experience (PowerShell, Python, etc.)
  • Have exposure to cloud environments (AWS, Azure, and/or GCP)
  • Have experience building or maintaining local networks

Candidates need not have

  • Extensive experience with all of the job responsibilities
  • Formal certifications or education credentials

You might be great if you

  • Like working with people
  • Are detail- and support-oriented
  • Can effectively prioritize and operate in a busy environment
  • Are self-directed and want to learn new skills

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