Policy Enforcement Specialist, Scaled Enforcement




Legal & Policy


  • San Francisco, CA

About the Team

The Applied AI Team’s purpose is to commercialize OpenAI’s technology in a manner that leads to broadly beneficial Artificial General Intelligence (AGI) - in particular, by gaining practical experience in deploying these technologies safely. Within Applied AI, Trust and Safety’s mission is to define acceptable uses of OpenAI’s technology; establish detection and response systems to ensure that technology is not used in unsafe ways and to advance the set of use-cases that OpenAI can safely permit. 

In 2020, we introduced GPT-3 as the first technology on the OpenAI API, allowing developers to integrate its ability to understand and generate natural language into their product. In 2021, we launched Copilot, powered by Codex, in partnership with GitHub, a new product that can translate natural language to code. In April 2022, we introduced DALL-E 2, AI that creates images from text, and in November 2022 we introduced ChatGPT

About the Role

As a Policy Enforcement Specialist on the Trust and Safety team, you will be a subject matter expert across all our use case and content policies. As part of the Scaled Enforcement subteam, you will help build automated moderation solutions to mitigate abuse of OpenAI’s technologies. You will develop deep expertise on the application of OpenAI’s policies in the context of AI-generated content, provide expert-level guidance on the policy-compliance, and work on creating and scaling review processes. 

This is an operations role based in our San Francisco office and involves working with sensitive content, including sexual, violent, or otherwise-disturbing material.

We are open to a range of experience levels. This is an exciting opportunity for individuals eager to build their careers in Trust & Safety and work at the intersection of policy and operations.

In this role, you will:

  • Be the subject matter expert on OpenAI’s use case and content policies
  • Review content and organizations that violate our policies, and improve our review and response processes
  • Ensure our moderation operations are running smoothly and scale those processes without trading off review quality
  • Respond to escalations by owning or assisting in investigations and follow-on processes
  • Investigate signals and help assess ecosystem risk
  • Collaborate with engineering, policy, and research teams to improve our tooling, policies and understanding of abusive content

You might thrive in this role if you:

  • Have a pragmatic approach to being on an operations team and can get in the weeds to get stuff done
  • Are passionate about AI and are keen to take a part in shaping the safety of this technology
  • Have experience on a trust and safety team and/or have worked closely with policy, content moderation, or security teams
  • Can identify and drive areas of continuous improvement
  • Have a knack for data and use metrics to drive your decision making
  • Bonus if you have experience with large language models and/or can use scripting languages (Python preferred) 

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. 

At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.

Compensation, Benefits and Perks

The annual salary range for this role is $110,000 – $135,000. Total compensation also includes generous equity and benefits.

  • Medical, dental, and vision insurance for you and your family
  • Mental health and wellness support
  • 401(k) plan with 4% matching
  • Unlimited time off and 18+ company holidays per year
  • Paid parental leave (20 weeks) and family-planning support
  • Annual learning & development stipend ($1,500 per year)

We are an equal opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability or any other legally protected status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records. 

We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via [email protected].

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