VP of Customer Success - New York

Why is now a really exciting time to join Synthesia?

Synthesia's vision is to build the first fully programmable video generation platform and help everyone transform non-video content into video. We are the world’s leader in synthetic AI, working with some of the world’s biggest corporate and media brands; BBC, EY, Facebook, McDonalds, Amazon and WPP, to name a few! We already partner with big celebrity names such as David Beckham and Lionel Messi, a campaign collaboration which also received a Cannes Lion Award in 2021. We have crazy user traction with our first self-service product for businesses in just 6 months since the unveiling! Despite the product still being in public beta, we have a very high NPS of 71 and growing! We've raised more than $66 Million so far from names like Mark Cuban, First Mark Capital, Kleiner Perkins, Seedcamp, Google Ventures and more! Currently ranked 4.8/5 on G2 🌟 #5 on Europe's Tech Soonicorn list 🦄

Join the rocket ship while it's taking off! 🚀

This is not a usual job description, but there is a good reason for that. It's going to take you 5 minutes to read it, but it is 100% worth it.

Let us explain.

Over the past 100 years, media production went through cycles of innovation that impacted the production, distribution, and consumption of media in ways that we couldn't predict.

Things are changing quickly, technologies grow and evolve in multiple waves.

One of the ways to think about how technologies emerge is that stuff tends to begin small and slow. There is an early period where the technology isn't quite working and it doesn't look like it's going to be very useful or important.

But then, it reaches a point where the growth accelerates upwards. It moves from the period when it was kind of a crazy idea to a period of excitement and growth.

Everything starts working.

Image credit: https://waitbutwhy.com/2015/01/artificial-intelligence-revolution-1.html

At Synthesia, we believe the future of media is synthetic. Not sure what's that about? Check this article written by our CEO Victor Riparbelli.

It's kind of a crazy idea.

But after 5 years of research and a roller coaster ride of successes and failures, here is a graph showing the number of AI videos created by our customers in 2021 (in 2022 it's growing exponentially).

Not that crazy of an idea anymore, huh? 😉

It's for you to decide, but in 2021 we've raised two funding rounds with a total of +$66M from legendary investors such as Kleiner Perkins and Google Ventures.

And yet, we're just getting started building the foundations of a whole new type of media.

We're crazy early, and you have the chance to be a pioneer and shape the future of video production!

To continue our growth trajectory, we're looking for a passionate VP of Customer Success

We have a product/market fit, we've identified our personas/jobs do be done and we're ready to push the throttle down. Come aboard! 🚀

The Role

You are truly passionate about customers and how the future of AI generated media is going to create true value for the biggest companies in the world.

As the Vice President of Customer Success, you will lead and manage a team of Success Leaders, CSMs and Customer Support who are focused on delivering value realization for our Enterprise customers.

Reporting to the COO, this is a pivotal role that requires the ability to lead a team and work independently.

Who are you?

• You’re a true owner and take 100% responsibility of the team’s and your own success.
• You’re a passionate and authentic leader aligned with the Synthesia values.
• You have direct PLG experience and seen and enabled true PLG play out at scale.
• You have managed a book of +$30M ARR and a team of +25.
• You are a product-first thinker and understands the interplay between product-led onboarding/success and human touch in PLG.
• You have some technical skills; and confident in using tools and conceptually understand how information and data flows work in a PLG context.
• You are analytical and data-driven thinker that can articulate the customers point of view to the rest of the organisation in a clear and concise manner.
• You’re comfortable making strategic trade-offs, and have a history of successful decision-making. You can disagree but commit.
• You’re a collaborator who works cross-departmentally to achieve outcomes for our customers.

The good stuff...

In addition to being a part of a great team, working in a fun and innovative environment, we offer...

🩺100% Medical, 90% Dental & Vision cover

🏢 Flexible WFH 

📈 Generous stock option plan

💰 Discretionary based bonus

🌴 25 days of annual leave + Public holidays

😍 4 week paid sabbatical after 4 years at the company + $10,000!!

🎉 Fun culture with regular socials and company retreats twice a year

📨 Generous referral scheme

 🍫 Free office snacks and unreal coffee!

💻 Brand new MacBook

⌨ WFH set up

🌍We have several offices in great locations - London, New York, Copenhagen, Amsterdam, Ljubljana and Munich ✌

If you want to be a part of building a legendary company, COME JOIN US! 😊